PAST EXPERIENCE

My experience thus far has spanned multiple industries and environments, and though I endeavour to keep growing and developing, I know that I have what it takes to make a real contribution to any company I join.

​

Of particular note is the success that I have had most recently within Riviera Travel and particularly my achievements in the river cruise team. I am also proud of the fortitude and resilience that I demonstrated in New Zealand when I held down four part time jobs when no full time work was available in order to achieve my ambition of continued travel to South East Asia.

RIVER CRUISE OPERATIONS ADMINISTRATOR, 
RIVIERA TRAVEL, UK

Sep 2018 – Present

- Successfully managed 3 river cruise ships and their itineraries across Europe throughout 2019.
- Collaborated with our suppliers to establish the operational procedures and paperwork for the brand new Russian Odyssey cruise aboard the MS Rossia.
- Entrusted to be proactive in sourcing and negotiating the rates with new and existing suppliers for the future season's services.
- Commended for using my initiative, whilst on-call, to establish a clear plan during operational issues; this involved careful management and excellent communication with suppliers and staff on board the ship.
- Demonstrated my adaptability, when flown out to cover for a Cruise Director on one of our 1 week Portuguese river cruises with no prior experience, resulting in a 96% passenger approval rating.
- Received excellent feedback for the content and delivery of my presentation, on the correct way to handle and resolve common client issues, to approximately 50 employees at our annual cruise training in Düsseldorf.
- Selected to promote Riviera Travel in the Olympia Times Destination Show in London 2019.
- Independently contacted and worked with other departments to develop new and more efficient ways of managing our team's daily paperwork.

TRAVEL CONSULTANT,
RIVIERA TRAVEL, UK

Feb 2018 – Sep 2018

- Successfully secured this employment within 3 weeks of returning to the country from independent travel.
- Personal Progress meetings identified my ability to establish positive customer relations quickly and consistently, evidenced by clients calling back, asking for me personally and sending postcards from their subsequent holiday to thank me.
- Excellent attention to detail enabled me to complete bookings and client requests efficiently and accurately, whilst also building a positive rapport with colleagues in other departments.
- In addition to my normal duties, I was praised for taking the initiative to create a reference sheet on how to go about booking one of our more complex holidays. This was gratefully received by my instructor for use in future training.

FRONT OF HOUSE,
THE STYX, NZ

Sep 2017 – Oct 2017

- Able to integrate into the team and assimilate the restaurant's systems with ease.
- Excellent interpersonal skills ensured a natural rapport with clients of all ages and backgrounds to establish a consistently positive customer experience.
- Developed strong product knowledge, leading to successful up-selling and recommendations to meet a particular client's taste.
- Managed multiple tables simultaneously, demonstrating my ability to remain calm under pressure, time-keep effectively and prioritise tasks.
- This was one of the four jobs I held successfully during this period in order to raise the funding that I would need to travel around South East Asia.

GENERAL LABOURER
UNKNOWN, NZ

Aug 2017 – Oct 2017

- To achieve my goal of being able to continue travelling in S.E. Asia following my time in New Zealand, I attained this 4th job during this period as a part time labourer for a local builder on various projects around Nelson.
- I enjoyed picking up new skills and the manual labour aspect of this role and my interest and enthusiasm led to work on further job sites assisting in a variety of tasks including painting, excavation and construction. These experiences demonstrate my adaptability.

AGRICULTURAL ASSISTANT,
WATERLOO FARM, NZ

Apr 2017 – May 2017

- Initially responsible for working on the production line to prepare the harvest for the imminent shipment deadlines.
- Later, I demonstrated my resourcefulness by teaching myself how to operate and manoeuvre essential machinery, including tractors and forklift trucks, in order to fulfil tasks on the farm independently at the farmer's request.
- My success in this role led to greater responsibilities, including the training of 5 new staff on harvesting and driving the truck and trailer between the fields and the farm approx. 45 minutes away.

BIRD-NETTING CREW MEMBER,
SOUTH PACIFIC SEEDS, NZ

Feb 2017 – Mar 2017

- After demonstrating my endurance and reliability in the Roguing and Row-dividing teams I was successful in my application for a role in the Bird-Netting crews applying nets to the crops to prevent the birds from eating the seed crop.
- This was a more independent role in which myself and a colleague would lead a team to collect and apply nets to the fields across Canterbury Planes and ensure this was done as swiftly and efficiently as possible.
- I was given responsibility of my own company truck and enjoyed taking the opportunity to further my skill set by learning how to operate the crane attachment used to lay the heavy nets on the crops.
- At the end of the season we then led the team out to remove the nets for the harvest and return them to the storage yard for cleaning and maintenance.

ROGUE CROP REMOVER,
SOUTH PACIFIC SEEDS, NZ

Dec 2016 – Jan 2017

- Within a week of landing in New Zealand I was able to secure a role on the team removing rogue crops for South Pacific Seeds (S.P.S) in Methven.
- This involved travelling to client farms across Canterbury Planes in a team to check methodically for off-type crop varieties that would affect the final crop quality.
- The role required patience, physical fitness and a high attention to detail to spot the mutant varieties amongst the good.
- After demonstrating my reliability and physical stamina I was selected to assist the tractor teams in their efforts to separate the male plant rows from the female plant rows for destruction.

FOOD AND BEVERAGE TEAM MEMBER,
HILTON AT ST GEORGE'S PARK HOTEL, UK

January 2023 - June 2025

- Awarded Team Member of the month after a customer approached my manager to praise my service throughout their stay at the hotel.
- Trusted to set up the bar in the morning independently, including completing a stock check, replenishing the bar of missing items and serving any clients that might arrive.
- Responsible for training and supervising 3 new staff members on the bar as a senior member of the team.
- Actively sought to further my skill-set by attending a wine tasting of the stock that we offered and learning how to change the barrels of beer correctly.
- Commended by my manager for working a significant amount of overtime in order to cover shifts when we were short staffed and for my versatility working room service, private functions, the restaurant and the bar.

WAITER,
CARLUCCIO'S RESTAURANT, UK

Jul 2015 – Sep 2015

- Responsible for managing my own cash float throughout a shift and ensuring that all card payments were accounted for.
- Recognised for having excellent interpersonal skills which allowed me to form easy relationships with customers and for successfully up-selling particular beverages or menu items by having a good product knowledge.
- Developed strong time management skills while managing multiple tables and their orders throughout the restaurant.

FRONT OF HOUSE STAFF (HOLIDAYS),
THE WATERFRONT BAR AND RESTAURANT, UK

Jun 2013 – Sep 2014

- Due to my excellent reputation and clear verbal communication skills I was asked to train 5 people on how to serve and work on the bar over the course of my employment.
- Developed a strong customer awareness that allowed me to tailor my service to the individual that I was serving in order to improve their experience.
- Trusted to unlock the building and set up the bar and restaurant in the morning for service.
- Became a resilient and adaptable member of the team that could operate effectively in multiple roles including bartender, food runner, waiter, pot washer and kitchen porter.

PRE-SESSIONAL ASSISTANT (HOLIDAYS),
WYCLIFFE COLLEGE

January 2023 - June 2025

- After developing a reputation for integrity and reliability throughout my school years, I was successful in my application to return each summer to work as a member of staff integrating the new international students to the school ethos and way of life.
- This role held great responsibility as it was a 24hr role in which I would be the first point of contact for the new students should they have any problems or questions.
- This required exceptional emotional intelligence in order to manage the new students' anxieties, fears and personalities while also encouraging them to integrate with each other.
- The role required a lot of flexibility to settle students successfully from a wide variety of cultures and backgrounds and to encourage new friendships.